FAQs

Please refer to our Refunds & Exchange Policy pages.

Yes we do! See our Shipping Policy for more information.

No, we do not offer cancellations. Once an order has been made, it is automatically processed and so cannot be cancelled.

You will receive a confirmation email.

When you get to check out, the delivery time will let you know when you should expect your order. Once your order has been sent out, you will receive a dispatch email with the tracking information. You can then also check the status of your delivery at any stage.

Please note that this is not always possible but please contact us via email and we will endeavour to make the preferred changes.

Please do contact us through email and we will try our best to accommodate this.

All our consultations are via email only. Once the order has been made and deposited for then clients have an option to communicate through email or WhatsApp. If you require a specific date or time to communicate, please contact us and we will try to accommodate it.  Please refer to our ‘Just Occasion’ page for more information on custom orders.

We accept card payments only for all orders made through our website.

For ‘Just Occasion’ orders we accept bank transfers only. After a consultation appointment and the client has confirmed to proceed with the order, we require payments to be made within 24 hours.

Please contact us via email to see if we can accommodate this.

If your question has not been answered above and on our Refund, Exchange & Shipping Policy pages, do contact us at theellamariesales@gmail.com.