Dispatch time is 24-72 days after the order is placed. Bespoke orders or any pre orders will take 3-4 weeks to ship out.
UK orders will arrive within 1-3 days after dispatch.
Europe orders will arrive within 3-5 days after dispatch.
USA orders will arrive within 5-7 days after dispatch.
INTERNATIONAL orders will arrive within 7-10 days from dispatch.
An email will be sent within 24hrs to confirm that the order has been shipped.
Shipping Cost & Worldwide Shipping?
Yes, we offer worldwide shipping. We offer Free Express Shipping with tracking to all orders over £100. There are miniature shipping fees for orders below £100. However, there are no sales tax.
* Please note that customs policies and import duties may vary widely for international orders outside of the UK. Local customs office can assist with any customs duties outside of our control.
Where can I find my tracking number?
When your items are shipped out, you should receive an email confirming your order has been shipped and a tracking number will be provided.
Please do contact us at sales@theellamarie.com if the tracking number was not sent.
For any further queries, please do not hesitate to contact us.
Please Note:
An order may be subject to an unexpected delay due to external factors beyond our control (e.g. international customs processes, unexpected holidays and Covid-19 delays). Please contact us as soon as possible if the order has been delayed and we will work quickly to rectify it.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Royal Mail to the local carrier in your country, or air and ground transportation strikes or delays, nor any extra fees, customs, or back end charges once the package has exited the United Kingdom.
